Please tell us who you are
Hi, I am Andrew Geens Head of CIBSE Certification Ltd
Tell us about your organisation
CIBSE Certification Ltd is a wholly owned subsidiary of the Chartered Institution of Building Services Engineers (CIBSE).
What services do you deliver through the online software?
You may have been given a copy of an energy certificate if you recently brought or rented a property. We train professionals to do that for commercial buildings and file the certificates to government through our online portal.
Tell us more about your lodgement portal?
The portal is a benefit that is available to our Energy Assessors as a bridge to government. It is available 24/7 and processes tens of thousands of certificates each year.
How critical is the portal to you and your assessors?
Our assessors work round the clock to deliver certificates to their customers. Failure to meet a deadline could result in buildings not being sold, lost tenants or in the case of display certificates even breaking the law. I would simply say that the portal is mission critical in our line of business.
Why did you choose to work with Cloud Enterprise?
Our portal is very specialist and requires Government accreditation. Cloud Enterprise clearly had the ability. They also invested in a deep understanding of our business and with that knowledge provide an excellent platform for our customers.
What’s your relationship like?
We have worked with Cloud Enterprise for the last 4 years and it has been an easy and open relationship. They are always mindful and accommodating to our business needs. Basically, I don’t have to worry about our online services because I know they have got it covered.
What would you say to others looking to deliver a service online?
When software is business critical, find a partner who cares about your customers like Cloud [Enterprise]. A good partner should make sure things run smoothly day in day out so you have time to deal with other things.